Returns & Exchanges
At Altra Running, we want you to find your perfect fit. If you are not 100% satisfied with your purchase, you can return your items within 30 days of the purchase date for a full refund, no questions asked.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by our system to ensure your return is tracked and processed efficiently.
Pack Your Gear
Place your unworn or trail-tested gear in the original packaging and securely attach the prepaid return label to the outside of the box.
Drop Off and Refund
Deliver your package to the nearest authorized carrier location; once received at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing